If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.
We hope that most problems can be solved easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be solved in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint within 12 months of the incident.
The practice manager will be pleased to deal with any complaint. She will explain the procedure to you and make sure that your concerns are dealt with promptly.
You can make your complaint:
In person – ask to speak to the practice manager
In writing – some complaints may be easier to explain in writing – please give as much information as you can, then send your complaint to the practice for the attention of the practice manager.